FREE Shipping with purchase over $195. Applies to Canadian addresses only.

FREE Shipping with purchase over $195. Applies to Canadian addresses only.

frequently asked questions

Cannabis refers to a group of three plants, known as Cannabis sativa, Cannabis indica, and Cannabis ruderalis. From biodegradable plastics, to clothing and skincare products; Cannabis is diverse, safe, and eco-friendly. Cannabis is made up of more than 120 components, which are known as cannabinoids– however, the most studied components are THC and CBD. These cannabinoids interact with our body’s endocannabinoid receptors, altering how we feel; reducing inflammation in the body; and regenerating damaged cells. While cannabis products that contain THC carry the psychoactive properties that make you feel high–CBD does not.

CBD is a non-psychoactive active compound found in the cannabis plant, meaning it won’t get you ‘high.’ It’s commonly used to help reduce inflammation, ease pain, and help with stress- management. When inhaled or taken orally, CBD can help with nausea, migraines, seizures, and anxiety: it can also be used as an endurance aid and to soothe stomach and gastrointestinal inflammation. When applied to the skin, CBD’s calming effects soothe and have been known to reduce the look of fine-lines, wrinkles, scars, and stretchmarks. With no clinically-proven negative side effects, CBD products are a safe and natural wellness option.

Since we are all about love and good vibes, it only makes sense that our ingredients love you back. By choosing natural ingredients we are able to present quality products that help you on your wellness journey. From healing MCT oils, to luscious cocoa butters, to warming Paki fruit, our thoughtfully- curated ingredients are tailored to making you feel good– naturally.

All our products are carefully handcrafted and are THC-Free, Toxin-Free, Phalate-Free, Paraben-Free & Cruelty Free.

We only test on ourselves.

We ship anywhere in Canada, as long as your address is valid and verified by Canada Post. At the moment we only service Canada.

We like to keep it simple. We offer Expedited Parcel Service via Canada Post (usually arrives between 2-8 business days from the time it leaves out studio) for a flat rate of $16 + applicable taxes. Every order comes with tracking information and insurance.

We also offer FREE SHIPPING on all order over $195 before taxes – shipped Expedited. This is automatically applied.

We know how exciting getting a package is! Below is a rough estimate for transit times, based on regions close to major urban centers (larger cities and towns). Remote areas usually take an additional 2-3 business days.

West of Manitoba:

  • 2-5 business days

East of Manitoba:

  • 3-8 business days

A few things to consider:

Seasonality – We LOVE being Canadian. This means embracing our wild snow storms and weather. Shipments can be delayed due to weather. Keep checking your tracking information. Reach out to us at hello@delush.ca if you have any concerns.

Holidays – November & December are the busiest times of the year for Canada Post and retail. Get your shopping done early.

Order Processing – We’re working as fast as we can to get you that good, good. Orders are generally processed for shipping within 24-48 hours of us receiving your payment.

Business days are Monday to Friday, and do not include holidays.

Yes, all orders are shipped in non-marked, padded envelopes or boxes, that are sealed and tamper-proof.

No, we currently do not accept credit card payments. We currently only accept Interact e-Transfers.

You’ll receive an order confirmation email once your order is placed. To complete the transaction, log into your online banking and send an e-Transfer to the email provided in your confirmation email.

Usually e-Transfers are received within the hour. Orders are usually processed in the same day or within 48 hours, depending on our current capacity.

 

Reach out to us at hello@delush.ca if you have any questions.

Handmade with all that love and good, good! We work in small batches to ensure each product is up to our high-quality standards. This means that we might be out of stock of certain items from time to time but know our awesome team is working to get your favorites back in stock! Sign up for our newsletter to be notified when products are restocked.

Due to the global COVID-19 pandemic, we’re also experiencing a worldwide shortage of cosmetics packaging such as bottles and jars. Sign up for our newsletter for updates.

You will be notified if an order you’ve placed is out of stock. We’ll send the items on-hand right away and when your backordered item is restocked, we’ll send it off to complete your order. Reach out to us if you have any questions hello@delush.ca.

Our community is our priority. We want you to be happy with your purchase, which we know you will be! We take great pride in the products we create but sometimes boo-boos happen.

For sanitary reasons, we do not offer refunds or exchanges on our products.

If you’re not satisfied, contact us at hello@delush.ca with your order number immediately. We’ll work with you to find a solution you’ll be happy with.

All our products are lab tested for potency and residual solvents. We pride ourselves in being Solvent-Free and THC-Free (with the exception of our Full Spectrum Vape Pens, these contain less than 3% THC).

Reach out to us at hello@delush.ca for our latest Certificate of Analysis.

Slow and steady! Similar to how everyone’s digestive system is different. We suggest starting with 5-10mg of CBD if you’ve never taken CBD or cannabis and gradually increase from there. The great thing about CBD is that you can never take too much. Please reach out to us at hello@delush.ca if you have any questions.